TekSavvy TV App on Android: Complete Guide to Streaming Live TV & On-Demand (2026)

Last updated: June 2026 | Applies to: TekSavvy TV app on Android phones, tablets, and Android TV devices

Introduction

The TekSavvy TV app for Android lets TekSavvy customers stream their TV service directly on phones, tablets, and Android TV devices without needing a traditional cable box. It delivers live TV, on-demand content, Cloud PVR, Look Back, and Restart features in one easy-to-use app.

Available on the Google Play Store for Android 5.0 and higher, the app is a popular choice for TekSavvy internet customers who want flexible, low-cost television. In 2026, the app continues to receive updates with bug fixes and improved streaming performance.

Whether you're watching at home on a big screen or on the go within Canada, the TekSavvy TV Android app gives you control over your viewing experience. This guide covers everything you need to know — from installation and features to common troubleshooting.

What Is the TekSavvy TV App? Overview & Key Features

The TekSavvy TV app is the official streaming application for TekSavvy’s IPTV service. It allows subscribers to watch live TV channels, on-demand shows, and recorded content on Android devices.

Standout positive features include:

• Live TV streaming with over 125 HD channels

• Video On Demand (VOD) library

• Cloud PVR for recording shows

• Look Back (up to 72 hours) and Restart TV on select channels

• TV On-The-Go for watching select channels outside the home in Canada

• Customizable packages and theme packs

• Parental controls and multiple profiles

• Easy navigation with electronic program guide (EPG)

Requirements & Compatibility

• Android Version: 5.0 (Lollipop) or higher

• Devices: Android phones, tablets, and Android TV devices (NVIDIA Shield, Chromecast with Google TV, Xiaomi Mi Box, etc.)

• Internet: TekSavvy internet connection (minimum 15 Mbps recommended)

• Subscription: Active TekSavvy TV service required

• Account: TekSavvy login credentials

How to Install & Get Started

1. Open the Google Play Store on your Android device

2. Search for “TekSavvy TV”

3. Download and install the official app (by Hastings Cable Vision)

4. Open the app and log in with your TekSavvy credentials

5. Start browsing the guide and watching live TV or On Demand

Recent Developments & Updates (2025–2026)

The app received multiple bug fixes in early 2026 and continues to improve streaming stability and user interface. TekSavvy has expanded On-The-Go support and added more customization options for packages.

Streaming Limits

• Up to 6 devices can stream live TV in the same household

• Maximum 2 devices can watch the same channel at the same time

• TV On-The-Go is available for select channels when outside the home (within Canada)

TOP 10 COMMON CUSTOMER SUPPORT SCENARIOS

Issue 1: App won’t open or crashes on launch Error codes / on-screen text: App crashes or black screen Quick Fix:

• Step 1: Force stop the app and clear cache

• Step 2: Restart your Android device

• Step 3: Update the app to the latest version Service / device variants: Common on older Android versions How to explain it to the customer: “A quick cache clear and update usually gets the TekSavvy TV app running smoothly again.” If this does not resolve it: Reinstall the app. Chasms Visual Tip: See the exact screenshot of clearing app cache on Chasms.com

Issue 2: Can’t log in to the TekSavvy TV app Error codes / on-screen text: “Login failed” or authentication error Quick Fix:

• Step 1: Double-check username and password

• Step 2: Reset password via mysavvy.teksavvy.com

• Step 3: Try logging in on a different device Service / device variants: Same across phones and tablets How to explain it to the customer: “Let’s verify your login details — most login issues are fixed with a password reset.” If this does not resolve it: Contact TekSavvy support. Chasms Visual Tip: See the exact screenshot of TekSavvy login page on Chasms.com

Issue 3: Poor video quality or buffering Error codes / on-screen text: Low quality or constant buffering Quick Fix:

• Step 1: Test your internet speed (aim for 15+ Mbps)

• Step 2: Switch to 5 GHz Wi-Fi or use Ethernet on Android TV

• Step 3: Close background apps Service / device variants: More noticeable on mobile data How to explain it to the customer: “TekSavvy TV performs best on a strong, stable connection — let’s optimize your Wi-Fi.” If this does not resolve it: Check for network congestion. Chasms Visual Tip: See the exact screenshot of Wi-Fi settings on Chasms.com

Issue 4: Electronic Program Guide (EPG) not loading or showing wrong times Error codes / on-screen text: Blank guide or incorrect schedule Quick Fix:

• Step 1: Pull down to refresh the guide

• Step 2: Log out and log back in

• Step 3: Check for app updates Service / device variants: Can occur after app updates How to explain it to the customer: “The guide sometimes needs a refresh — this is a common quick fix.” If this does not resolve it: Reinstall the app. Chasms Visual Tip: See the exact screenshot of TekSavvy guide on Chasms.com

Issue 5: App not available or not installing on Android TV device Error codes / on-screen text: “App not compatible” Quick Fix:

• Step 1: Confirm device is on the supported list (Shield, Chromecast with Google TV, etc.)

• Step 2: Check storage space

• Step 3: Sideload the APK if needed (advanced) Service / device variants: Common on older Android TV boxes How to explain it to the customer: “Most popular Android TV devices work great with the TekSavvy TV app.” If this does not resolve it: Use the official TekSavvy TV box. Chasms Visual Tip: See the exact screenshot of supported devices on Chasms.com

Issue 6: Can’t watch TV outside the home (On-The-Go not working) Error codes / on-screen text: Content unavailable outside home Quick Fix:

• Step 1: Confirm you’re still in Canada

• Step 2: Use only supported channels for On-The-Go

• Step 3: Check your subscription includes On-The-Go access Service / device variants: Limited to select channels How to explain it to the customer: “On-The-Go works great in Canada on supported channels — let’s check your access.” If this does not resolve it: Use home streaming only. Chasms Visual Tip: See the exact screenshot of On-The-Go features on Chasms.com

Issue 7: Cloud PVR recordings not playing or missing Error codes / on-screen text: Recording not found Quick Fix:

• Step 1: Check Cloud PVR subscription is active

• Step 2: Refresh the recordings list

• Step 3: Ensure recording was scheduled correctly Service / device variants: Requires active Cloud PVR add-on How to explain it to the customer: “Recordings are stored in the cloud — let’s verify your subscription and refresh the list.” If this does not resolve it: Contact support for recording recovery. Chasms Visual Tip: See the exact screenshot of Cloud PVR on Chasms.com

Issue 8: Parental controls blocking content or not working Error codes / on-screen text: Content blocked Quick Fix:

• Step 1: Go to Settings > Parental Controls in the app

• Step 2: Verify PIN and profile settings

• Step 3: Update the app Service / device variants: Available on all supported devices How to explain it to the customer: “Parental controls are easy to manage in the app settings.” If this does not resolve it: Reset parental control PIN. Chasms Visual Tip: See the exact screenshot of parental controls on Chasms.com

Issue 9: App keeps logging out automatically Error codes / on-screen text: Frequent login prompts Quick Fix:

• Step 1: Check internet connection stability

• Step 2: Update the app

• Step 3: Reinstall if problem persists Service / device variants: Can happen on unstable connections How to explain it to the customer: “A stable connection usually prevents unwanted logouts.” If this does not resolve it: Clear app data and log in again. Chasms Visual Tip: See the exact screenshot of app settings on Chasms.com

Issue 10: Audio or subtitle issues during playback Error codes / on-screen text: No sound or missing subtitles Quick Fix:

• Step 1: Check device volume and app audio settings

• Step 2: Toggle subtitles on/off in the player

• Step 3: Restart the app and device Service / device variants: Can vary by content How to explain it to the customer: “Most audio and subtitle issues are fixed with a quick settings check.” If this does not resolve it: Try a different show or channel. Chasms Visual Tip: See the exact screenshot of player settings on Chasms.com