It is also important to check for conflicting extensions. I have had
several Link Dead's which were caused by Global Village Fax being an active extension. If they are using System 7.5.x go to the apple menu, control panels and extension manager. Make sure no fax or modem software is checkmarked.
From: Bryan Parker
Flow Control is CTS Only.
This one can be almost anything.The only thing to do is reinstall the software.
1. If the modem is external, press the reset switch or turn it off and back on.
WARNING: You MUST shutdown and turn off your Mac before
connecting or disconnecting ADB devices.
2. Make sure external modems without ADB connectors are plugged in
and turned ON.
3. If you encounter a problem in which your modem cannot dial or there is no dialtone:
Here is some helpful information on the new Global Village
33.6 modems. Most customers with this modem will have problems
initializing the modem or getting a no carrier message. The problem
lies with the init string. The correct init string for this modem is
AT&F1&K3. I guarantee you will get connected every time using this init
string with the GV 33.6 modem. Also make sure flow control is at CTS
only and Port Speed at 57600. Bryan Parker
Why do I get PPP Wait Timeout Error?
You have a modem init string specific for your modem.
The Port selected is Modem.
Check this by going to FreePPP Seup--Modems--Edit.
Type 11 Error----Hardware Exception Error
If you encounter a message that says that the Mac is having trouble
initializing the serial port:
2. If that doesn't work or the modem is an internal, shutdown and turn
off the Mac and restart it.
3. If you still get the message make sure you are not running any other modem software or fax software.
See below for more on this.
LineLink 14.4 modem (from Technologies Concepts, Inc.)
1. port speed: 19200
2. flow control: CTS and RTS (DTR) (didn't find any info on this, but it
wouldn't dial on just CTS only)
3. modem init: AT&F3L3M1&K3&Q5&C1
I got this info from http://sckb.ucssc.indiana.edu/kb -- it's a _great_ resource for a wide variety of Mac information... I'll be honest, I'm not sure if it has any PC info...Thanks goes to Jen Maher.
Books:
Mac and Power Mac Secrets, David Pogue and Joseph Schorr, (Macworld)
Mac OS 7.6 Bible, Lon Poole, (Macworld)
Links:
MAC Addict
http://www.macfixit.com/reports/macos7.6.1.shtml
http://www.pcola.gulf.net/~stone/mac/
http://www.spectra.net/~dsaur/orchard.html
http://www.macfaq.com/">http://www.macfaq.com/
http://www.macresource.pair.com/
http://www.versiontracker.com/
http://www.quillserv.com/www/c3/c3.html
http://support.info.apple.com/tso/tso-home.html
http://www.map.com/Macintosh_Watering_Hole/welcome.html
http://www.shareware.com/top/Macintosh-noframe.html
http://product.info.apple.com/productinfo/datasheets/dtindex.html
http://www.teleport.com/~curt/modems.html#toofast
A big thanks to JohnD for all these links.
This is a Forum where people can post Mac Q&A. I found it while browsing
and thought it to be informative.
http://204.244.114.54/newhmmm/hmmm.html
Thanks to Sheridan Saint-Michel
Steps for configuring NewsWatcher:
Remember: just as with everything else, news is case sensitive. Thanks to Jen Maher.
Global Village "serial port is busy" fix
(and reminders about some older GV updates)
Check MacTCP*: is the class slipping (not on C)?
If so, you can:
----- a. TCPack (for AOL or eworld)
If it's for AOL, first ask the customer if they use AOL, if they do: leave it where it is and inform them that this might be causing the problem.
----- b. Internet config
Ask the customer if they're using Open Transport PPP (the control panel says just "PPP"), if so, leave it there. (Internet Config is analagous to the PPP extension for Config PPP and FreePPP.) If
not, place it on the desktop temporarily. (This way
they can find it if one of their other programs needs it...) Go to MacTCP and set the class to C, then restart. Have the customer trying dialing in again and see if the class slipping has stopped.
* If the customer doesn't have MacTCP, but has TCP/IP, you can still
check for the offending extensions, even though you can check the class.
ALSO: Is the customer using 7.5.3?
If so, make sure that they're using Open Transport (they'd have TCP/IP instead of MacTCP). In some cases, not using OT with 7.5.3 can cause DNS errors
These tips are from Jen and Bob in the Mac queue, just "sharing the wealth of knowledge."
--------------------
Preventing "Type 11" crashes in Navigator on Macintosh
There can be memory leaks and memory management problems with the Navigator 3.0 on the Mac. It has been isolated to Java/Javascript.
If the User has the capability - i.e. has enough real RAM in their
Mac, it is highly recommended for performance and crash prevention
to do the following:
Turn off virtual memory, Get Info on the Navigator application, and
increase the minimum memory to:--- 12000K
and the maximum to----- 20000K or HIGHER
It has been found over time that this gives enough fudge room such
that the memory management and leaks take a lot longer to build
up and drastically reduces the chances of a crash.
When the User notices the Navigator is starting to run slower or
begin to get a low memory alert, quit the Navigator, and relaunch to
free up and clean memory.
Also to prevent memory fragmentation on machines running Open
Transport, in the TCP/IP Control Panel under options uncheck the
Load Only box. This permits all of Open Transport to be loaded
unfragmented and therefore prevents fragmentation as applications
are loaded and exited as the user works on the machine. Thanks to Jen Maher.
Err Msg: The Remove Was Unsuccessful...
3.00 MACINTOSH kbsetup kberrmsg
The information in this article applies to:
Microsoft Internet Explorer version 3.0 for Macintosh
SYMPTOMS
When you attempt to remove Microsoft Internet Explorer version 3.0 for Macintosh using the Internet Explorer Installer program, the following error message may be displayed:
The remove was unsuccessful. Some file/folders could not be deleted.
If you click OK, you return to the Internet Explorer Installer program.
CAUSE
This problem occurs when the Internet Explorer Installer program does not properly remove all the files that were copied to your hard disk during the installation of Internet Explorer.
RESOLUTION
To completely remove all the files that were copied to your hard disk during the installation of Internet Explorer, follow these steps:
1.Run the Internet Explorer Installer program to remove Internet Explorer, if you have not already done so. Note that you may want to make a backup copy of the Favorites.htm file in the System Folder:Preferences:Explorer folder before removing Internet Explorer.
2.Delete the following folders, if they exist:
4.Internet Config 1.3 may have been installed by Internet Explorer 3.0. Please note that other Internet-related programs may also use settings saved by this program. You may want to keep Internet Config. To remove Internet Config 1.3, delete the following folder and file:
STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The Internet Explorer Installer program is used to install and remove Internet Explorer, Microsoft Internet Mail and News, Microsoft Personal Web Server, and Internet Config. When you remove a program, the Installer program normally removes all the files that were copied to your hard disk during the installation of that program. However, when you remove Internet Explorer 3.0 for Macintosh, all the files are not removed. Thanks to Jen Maher.
The entire Netscape folder should be trashed.
You can do a search for these components by going to File, Find,
and typing in "ppp". This will bring up a list of components with the
letters "ppp" in them. Thanks to Brian S.
From Bryan Parker. Addendum to the above.
This is is just a side note. Remember to make sure that the customer has
thier diskettes handy. It would also be a good idea to check and make
sure that the MacPPP.sea.hqx file is still on install disk 2. I have
encountered several customers who remove it from the diskette and put it
on their machine or store it somewhere else on the mac.
MacTCP: Obtaining Address Dynamically
---------------------------------------
TOPIC -----------------------------------------------------------
This article describes obtaining TCP/IP addresses dynamically and some
issues to be aware of.
DISCUSSION ------------------------------------------------------
An IP address has a range of valid node numbers that are determined by
the address class and subnet mask. With dynamic addressing, MacTCP
software randomly selects a node address in that range and, using
Address Resolution Protocol (ARP), broadcasts a message to other nodes
on the network, asking if there is another node using the address. If
there is no response, the node number is assigned to your computer; if
there is a response, the software rebroadcasts until it finds a number
that is not being used by other machines on the network.
The danger in use of this method is that address conflicts can arise if
a device with a static address is not active on the network when the
dynamic ARP broadcasts occur. For this reason, dynamic addressing should
only be used in MacTCP when an exclusive range of addresses has been set
aside for that use by network administrators.
Open Transport does not support MacTCP "dynamic" addressing. MacTCP
dynamic mode addressing was based on an Apple-proprietary extension to
TCP/IP protocols. It applied the address negotiation and assignment
rules used by the AppleTalk protocols to TCP/IP networks, making it very
easy to set up a Macintosh-only stand alone TCP/IP network. Use of this
dynamic addressing method in other scenarios, however, could create
additional work for a network administrator.
The Internet community (IETF) has since developed a multi-vendor
standard for the dynamic assignment of IP addresses, known as Dynamic
Host Configuration Protocol (DHCP). Open Transport TCP/IP supports the
industry standard DHCP. Thanks to Jen Maher.
Here's one you usually get with a global village teleport gold
11(two)---14.4 kbps
The error is broken pipe and the solution is that they need to get
updated drivers for their modem
Ocassionally you may get that error with a higher modem speed teleport
and the fix for that is to go into the teleport control panel and turn
on the error correction and compression
Thanks to Brandy.
If you haven't had your Mac rebuild its invisible desktop file lately, you need to do that. It's very easy to do and this will enable your Mac to start up faster, and probably crash less often.
When turning on your computer, hold down the Option and Command keys simultaneously (another name for the Command key is the Open Apple key or Puppy Foot key)
Hold both keys down until you see a dialog box asking if you "really want to rebuild the desktop file?". Click the YES box.
That is it. The computer will do the rest.If you haven't done this in a while, it will take a few minutes, so be patient. If you don't do this periodically, the desktop file just keeps bigger and bigger.
Check all the modem settings in FreePPP. Do that by going to Free PPP Setup--Modems--Edit.
Check the MacTCP or the TCP/IP.
We've had some calls concerning NewsWatcher since the authentication process for the news server started last night. Here are the instructions for allowing for authentication...
Got this from MacFixIt (http://www.macfixit.pair.com):
If you have a customer on a Mac who's getting a no DNS error:
If it's for eworld, trash it; eworld no longer exists.
FYI: I had a (Mac) customer getting "Netscape is out of memory" (NOT a
type 11 error). He had plenty of RAM free and had upped NS's memory
allotment to 12MB; turned off virtual memory, etc. and nothing seemed to
help. I found this in Ns's tech notes. After I read it to the
customer, he told me that when he started up NS he got an error that
Java wasn't properly installed. I suggested he install a new copy of NS
in order to getting Java working...
For those Mac customers using IE:
Someone asked that I send out something on how to uninstall our
software on the Mac so that the machine can be prepared for a clean
reinstallation. As you know, there is no Uninstaller for the Mac, so the
user must manually trash all of our software's components.
Just in case anyone out there was wondering about the third "Obtain
Address" option in MacTCP... I got this today from Apple's InfoAlley.
Broken Pipe Error
Minus 39 Error. This is a Broken Pipe error. You may need to call Apple about this. If you are connecting OK, or have access to another computer, click on the following link for information on this error. Netscape 'Broken Pipe' Page
Type 1 Error means an addressing problem and is similiar to Type 11. If, by going to File--Get Info and increasing the memory doesn't work, you'll need to reinstall the GTE InternetNetworking software.
How to rebuild your desktop.
Netscape is unable to locate the server: www.gte.net
Check all the general settings.
Delete the MacTCP Prep or TCP/IP Prep. Get to these by going to Hard Drive--System Folder--Preferences. Delete them and they will be regenerated the next time you turn the computer on.
Delete the MacTCP DNR. This is located in Hard Drive--System Folder. A new file will be made the next time you restart the computer.
Password error is usually that. Go to FreePPP Seup--Accounts--Edit to check on this. And while you're in FreePPP, go ahead and check the speed of the modem, your init string, Flow Control, and Port.