AGENT Q&A PAIRS
Q: Customer can’t log into the TekSavvy TV app on their Android phone. A: Ask them to confirm their TekSavvy login credentials and try resetting the password at mysavvy.teksavvy.com.
Q: The guide in the TekSavvy TV app is blank or showing wrong times. A: Have them pull down to refresh the guide, then log out and log back in.
Q: Customer wants to watch TekSavvy TV on their NVIDIA Shield or Chromecast with Google TV. A: Yes — both are fully supported. They just need to download the TekSavvy TV app from the Google Play Store on the device.
Q: Video is buffering or low quality on the TekSavvy TV app. A: Check their internet speed (minimum 15 Mbps recommended) and suggest switching to 5 GHz Wi-Fi.
Q: Customer wants to use the app outside the home. A: TV On-The-Go is available for select channels while in Canada. Not all channels support out-of-home streaming.
Q: Recordings in Cloud PVR are not showing up. A: Confirm they have an active Cloud PVR subscription and ask them to refresh the recordings section in the app.
Q: App crashes when trying to play live TV. A: Recommend clearing the app cache, updating the app, and restarting the device.
Q: How many devices can stream at the same time? A: Up to 6 devices in the household can stream live TV, but only 2 devices can watch the same channel simultaneously.
Q: Customer is getting a “content unavailable” message on Android TV. A: This usually means the channel or show has streaming restrictions. Try another channel or check their subscription package.
Q: How do they set up parental controls in the app? A: Go to Settings in the TekSavvy TV app, select Parental Controls, and create a PIN-protected profile.
QUICK REFERENCE
App Name: TekSavvy TV
Minimum Android Version: 5.0
Key Features: Live TV, On Demand, Cloud PVR, Look Back, Restart TV, On-The-Go
Streaming Limits: 6 devices household / 2 per channel
Best For: TekSavvy internet customers wanting flexible TV without a box
Download: Google Play Store
DISCLAIMER Important Disclaimer: While every effort has been made to ensure the accuracy of this guide as of June 2026, app features, compatibility, streaming rights, and TekSavvy policies are subject to change. Always verify the most current information directly through the TekSavvy TV app, TekSavvy website, or support team. Chasms.com shall not be held liable for any errors or reliance on this information.
