1. Wrong case.
2. Incorrect ID/PW
3. Not in our database
4. Forgot ID/PW
5. Is GTE/ there or not there
6. Misspelled
7. Check for multiple Winsock.dll
8. Wrong access number
9. Dialing ISDN number
10. Line connected to wrong port in back of computer
11. Is it RPI modem ( change modem setting )
12. Check TCP/IP settings in Networking
13. Check Protocols in Network
14. Run through TTY
15. Not putting in either Baud rate ( i.e. 2400 )
16. Corrupted TCP/IP
17. Change password online without changing it in settings
18. Windows95 on a Lan system ( Select Network, select Dial Up Adapter, select Properties, select Bindings, uncheck Net-Beui, check TCP/IP )
20. Check Network settings in the control panel to make sure that no other ISP and their settings are in the TCP/IP(tabs).
_____DNS=Disable DNS
_____WINS=Configuration
_____IP Address=Obtain an IP Address Automatically
_____Gateway=Blank
_____Advanced=None
_____Bindings=Client For Microsoft Networks

21. Check the modem and its settings
_____What type of modem is it?
_____Is it dialing?
_____Is the modem responding?
_____Is the baud rate set too high?
_____Do you need to set it to another modem?
_____How are they dialing the number?

22. Check the dialer settings
_____Server type
_____Configure

23. Delete and reinstall TCP/IP

24. Create a new dialer and set or settings
_____Server type
_____Configure